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Systems Administrator

Location: Hampton, Georgia
Job Type: Full-time

Basic Function:

Responsible for providing technical support and troubleshooting related to computer systems, hardware, and/or software.  Responsible for the maintenance, configuration, and reliable operation of network servers, and virtualization.  Respond to queries, run diagnostic programs, isolate problems, and determine and implement the most effective solution.

Essential Duties:

  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
  • Assist end-users with Help Desk Support – identify, research, and resolve technical problems
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, data integrity, disaster recovery, and failover procedures.
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
  • Responsible for capacity, storage planning, and database performance.
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide support via phone, remote desktop access, and desk-side support to internal customers.
  • Respond to email messages for customers seeking help in a timely manner.
  • Document/update processes as needed.
  • Properly escalate unresolvable issues to the highest level of support needed.
  • Follow up with internal customers to ensure issues have been resolved.
  • Maintain a high level of customer satisfaction.
  • Participate in team meetings to enhance the quality and efficiency of HelpDesk support.

Other Responsibilities: 

  • Performs other duties as assigned.

Minimum Qualifications: 

  • Associate or bachelor’s degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
  • 3-5 years of MS SQL cluster management, network administration, MS Active Directory management, and Windows Server administration.
  • System administration and IT certifications in Microsoft, or other network related fields are a plus.
  • 3-5 years of working knowledge of virtualization (Hyper-V preferable), SCCM, MS O365, and Azure.
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools.
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.
  • Excellent verbal and written skills.
  • Excellent customer service skills.

System Administrator

  • Max. file size: 128 MB.

At Southern States, you will enjoy an excellent benefits package, including 11 paid holidays, 401K retirement savings, medical, dental, and other benefits.

Southern States, LLC provides equal employment opportunities (EEO) to all employment without regards to race, color, religion or belief, sex (including pregnancy), gender, sexual orientation, gender identity and/or expression, marital status, national origin, age, physical or mental disability, veteran status, genetics, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.