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UPDATE: June 2020

Southern States is still working hard to fulfill open orders and deliver critically needed materials.  We recognize the role we play as an essential provider of products and services in maintaining reliability of the electrical grid and by extension, preserving lives.  This is a responsibility we do not take lightly.

Southern States has taken all prudent measures to protect our employees and their families during these extraordinary conditions. While at risk employees are allowed to continue to work from home, others have now returned to work in the office. Essential travel by employees and visitors are permitted but require approval from management. We are engaged in extraordinary cleaning/sterilization of surfaces. Employees practice social distancing to the extent possible and are required to wear masks except when isolated.  We continue to employ the best practices based on the most current information available in order to keep our people safe and our production operating.

UPDATE: June 2020

Southern States is still working hard to fulfill open orders and deliver critically needed materials.  We recognize the role we play as an essential provider of products and services in maintaining reliability of the electrical grid and by extension, preserving lives.  This is a responsibility we do not take lightly.

Southern States has taken all prudent measures to protect our employees and their families during these extraordinary conditions. While at risk employees are allowed to continue to work from home, others have now returned to work in the office. Essential travel by employees and visitors are permitted but require approval from management. We are engaged in extraordinary cleaning/sterilization of surfaces. Employees practice social distancing to the extent possible and are required to wear masks except when isolated.  We continue to employ the best practices based on the most current information available in order to keep our people safe and our production operating.

Manufacturing and Prioritization of Work

We track the Total Absentee Rate, for manufacturing departments. Our Absenteeism rates, for the past week, continue to be within 5-10% of our normal rates for this time of the year.

Customer Service and Technical Support

We continue to offer our 24/7 customer service and technical support by phone. Our field service team has been asked to limit travel to emergency or essential jobs and must receive approval from management before travelling. Your support is appreciated as we inquire about scheduled field service.

Supply Chain Disruptions 

Southern States is vertically integrated to a large extent and maintains stock on many of the component materials. We are in constant communications with our vendors and continue seek every available opportunity to expedite deliveries and catch up on late backlog.

While much or our materials are dual sourced, our most significant challenge continues to be obtaining products sourced from vendors in India which is slowly reopening as the government has started to ease restrictions but has experienced a resurgence of COVID-19 cases in certain geographical regions.

Transit Route Disruptions (domestic and international)

We have seen little impact domestically to date. There has been a slight disruption with international traffic, but we were able to pull in enough materials so that there would minimal, if any impact on our ability to ship product.

Thank you for your support and cooperation in these challenging times.  We are taking all steps possible to maintain our capability to provide the needed product and services. Updates will continue to be made available periodically as needed.  Please feel free to contact me if you have any questions or concerns.

Thank You,

Brian J Berner, Chief Operating Officer

24/7 Emergency Support Line: 770.946.4565

Note: We have a very healthy stock of porcelain station post insulators. Please contact your local Southern States Representative if we can be of assistance.

Note: This update supersedes all prior updates.