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UPDATE: April 2021

Southern States continues to work hard to fulfill open orders and deliver critically needed materials.  We recognize the role we play as an essential provider of products and services in maintaining reliability of the electrical grid and, by extension, preserving lives.  This is a responsibility we do not take lightly.

Southern States has taken all prudent measures to protect our employees and their families during these extraordinary conditions. We have dispersed salaried workers who can be reasonably effective while working remotely. We have undertaken robust screening activities for all persons who enter the facility. Travel by employees is limited and must be approved by management. We are engaged in extraordinary cleaning/sterilization of surfaces. Employees practice social distancing to the extent possible.  We are employing the best practices based on the most current information available in order to keep our people safe and our production operating. Our facilities are now open for scheduled customer visits.

UPDATE: April 2021

Southern States continues to work hard to fulfill open orders and deliver critically needed materials.  We recognize the role we play as an essential provider of products and services in maintaining reliability of the electrical grid and, by extension, preserving lives.  This is a responsibility we do not take lightly.

Southern States has taken all prudent measures to protect our employees and their families during these extraordinary conditions. We have dispersed salaried workers who can be reasonably effective while working remotely. We have undertaken robust screening activities for all persons who enter the facility. Travel by employees is limited and must be approved by management. We are engaged in extraordinary cleaning/sterilization of surfaces. Employees practice social distancing to the extent possible.  We are employing the best practices based on the most current information available in order to keep our people safe and our production operating. Our facilities are now open for scheduled customer visits.

Manufacturing and Prioritization of Work

We are currently operating at normal levels. It is expected that we will see occasional absenteeism due to employees quarantining as they await test results from close contact notifications, due to a family member that tested positive, or as a result of testing positive for COVID-19.

Customer Service and Technical Support

We continue to offer our 24/7 customer service and technical support by phone. Our field service team is now able to travel, but must receive approval from management before travelling.

Supply Chain Disruptions 

Southern States is vertically integrated to a large extent and maintains stock on many of the component materials. We are in constant communications with our vendors and continue seek every available opportunity to expedite deliveries to meet shipment requirements.

Availability of material has improved but we still are starting to see some delays as the economy is opening up and demand for materials is increasing.

The increased demand has led to increasing price pressure on material, packaging and freight costs. Over the last 6 months we have seen steel prices increase over 34% and aluminum prices increase over 29%. While productivity has improved, Southern States will be implementing price increases in the range of 8-12% on many products to help offset these increases in cost.

Transit Route Disruptions (domestic and international)

With the economy opening, we are seeing demand for shipping exceeding the available supply. This has led to spot shortages in material availability. We expect this to continue for the next few months which may affect both incoming material shipments as well as our shipments to customers. We are working closely with multiple carriers to do our best to meet planned ship dates.

Thank you for your support and cooperation in these challenging times.  We are taking all steps possible to maintain our capability to provide the needed product and services. Updates will continue to be made weekly unless there is an event that results in a significant change.  Please feel free to contact me if you have any questions or concerns.

Thank You,

Thomas P. Speas, Jr., Vice President of Corporate Marketing

24/7 Emergency Support Line: 770.946.4565

Note: This update supersedes all prior updates.