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IT Manager

Location: Hampton, Georgia
Job Type: Full-time

Position Summary:

  • Responsible for managing SSL IT (Infrastructure, Applications, Helpdesk, Security) operations
  • Manages personnel to ensure the development and implementation of systems applications programs are on time and within budgets
  • Develops short- and long-term applications systems plans that are consistent with the needs and priorities of the business
  • Assist the organization to go through the ERP migration from legacy system

Essential Responsibilities:

  • Responsible for formulating and defining systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements under general supervision.
  • Maintain legacy system and work with ERP vendor to plan the migration path, timeline, implementation and training
  • Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses to align information technology solutions with business needs and initiatives.
  • Translate business needs into technical requirements.
  • Manage IT Projects including filtering, prioritizing, planning, and staffing.
  • Implement a project management system to ensure that all active projects are properly tracked.
  • Follow ITIL guidelines to run an efficient Helpdesk
  • Work with MSP (Managed Service Provider) and other vendors to ensure availability, reliability and stability of IT infrastructure and application systems to ensure end user productivity
  • Develop project Dashboard to give leadership visibility of requests and work in progress
  • Track project requests and insure response to initial inquiry within 90 days.
  • Participate in departmental strategic planning processes; provides recommendations on policies and goals desired; and implements new/revised programs according to established guidelines.
  • Actively pursue issue resolution, and communicate project status/issues to business stakeholders and operational management.
  • Follow Best Practice methodologies for the design, development, testing, and deployment of all organizational software applications.
  • Update source code and ensure it is added to source control system.
  • Standardize developer tools across the department.
  • Plan, coordinate, and supervise all activities related to the design, development, implementation, and integration of custom-built and COTS software applications and integration tools/processes (MAI / Manbase, Salesforce, etc.).
  • Provide architectural alternative analysis (including build vs. buy) on requests for new systems or major enhancements to existing systems.
  • Applications/Database Management: responsible for creating and adherence to coding standards and for the successful and effective solution design, test design, and solution implementation.
  • Ensure tracking of all application incidents in the incident management tool with SLA/Knowledgebase.
  • Manage ER Model and update database schema as required
  • Lead, mentor, and manage staff to optimize performance.
  • Assess technical skills, identify training needs and opportunities, and ensure that required materials and tools are available for direct reports to perform their job responsibilities.

Desired Skills & Experience:

  • Bachelor’s degree preferably in Computer Science, Engineering or related discipline.
  • 10+ years’ experience in IT or equivalent with supervisory, project management, consulting, and business process reengineering, preferably in a manufacturing environment.
  • Must have proven knowledge in computer programming language including 5+ years as a solutions architect, experience as a full stack developer (Microsoft.NET/Web Services/C#).
  • Must have database expertise (SQL server 2012/2014/Access).
  • Exposure to Outsystems (Good to have)
  • Understanding and familiarity of Active Directory, HP Storage systems, Barracuda firewall, VOIP systems, Azure / AWS Cloud is important
  • Proven track record of delivering complex projects on-time with limited resources.
  • Must have expert knowledge of the systems development life cycle.
  • Must be able to develop, implement and present applications development strategies.
  • Ability to think strategically and communicate effectively with all levels of management and to influence business partners.
  • Must be a problem solver, and adept at assimilating new technologies.
  • Effective team builder. Experience motivating cross-functional teams in a high performance environment.
  • Strong written and oral communication skills with ability to communicate technical issues and concepts clearly and be an advisor to clients.
  • Must be able to consider, anticipate, plan, and implement change, system installations, and upgrades with minimal impact on users.
  • Detail oriented yet also able to think ‘big picture’ and understand the key trends and levers that impact a business.
  • Ability to handle a high degree of ambiguity and a fast paced environment.
  • Ability to manage multiple projects effectively at the same time and to work effectively under deadline constraints.
  • Strong sense of accountability and business partnership.
  • PMP or CSM certifications preferable.

IT Manager

At Southern States, you will enjoy an excellent benefits package, including 11 paid holidays, 401K retirement savings, medical, dental, and other benefits.

Southern States, LLC provides equal employment opportunities (EEO) to all employment without regards to race, color, religion or belief, sex (including pregnancy), gender, sexual orientation, gender identity and/or expression, marital status, national origin, age, physical or mental disability, veteran status, genetics, or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.